Dawn New has been working within the HVAC industry as a dispatcher for about 6 years however she was already familiar with the industry due to her husband being involved in HVAC for over 12 years. Dawn says “I truly love working in the industry because you learn something new every single day”
As one of our Customer Care Representatives, Dawn’s main emphasis is our customers. She works with the other service team members to ensure our customers concerns are addressed while providing outstanding customer service to each customer.
Dawn works with our preventative maintenance customers to ensure the longevity of their systems. Working closely with the marketing team she sends reminders about cleanings and renewals to current maintenance customers as well as important maintenance information to new customers.
Away from work, Dawn enjoys spending weekends at the lake and time with her family, especially her young grandson.