Customer Care Representative
Dawn New

Dawn New has been working within the HVAC industry as a dispatcher for about 6 years however she was already familiar with the industry due to her husband being involved in HVAC for over 12 years. Dawn says “I truly love working in the industry because you learn something new every single day”

As one of our Customer Care Representatives, Dawn’s main emphasis is our customers. She works with the other service team members to ensure our customers concerns are addressed while providing outstanding customer service to each customer.

Dawn works with our preventative maintenance customers to ensure the longevity of their systems. Working closely with the marketing team she sends reminders about cleanings and renewals to current maintenance customers as well as important maintenance information to new customers.

Away from work, Dawn enjoys spending weekends at the lake and time with her family, especially her young grandson.

Contact Us

If you have any heating or cooling needs that need to be addressed, we invite you to contact our team today.

You can give us a call, fill out our contact form, or chat live with us. We won’t try to sell you anything you don’t need. Instead, we’ll listen to you and lay out the best solutions available. Start the conversation by contacting Andy Lewis, Charlotte’s premier heating and cooling company, today.

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  • “I have to give a huge shout out to the folks at Andy Lewis Heat and Air Conditioner Company and but especially to Tyler, the Customer Service Supervisor. Earlier this year I had to replace two Air Conditioner and two Heater units. I took in several bids from very reputable companies, including Andy Lewis. In the end I decided to go with Andy Lewis because of the professional and personal approach to my needs. That proved to be an excellent decision on my part.

    From the very beginning Andy Lewis seemed to be focused more on the needs of the customer than their profit margin, and that is rare. The sale, removal of the old equipment, and installation of the new systems went flawlessly. I couldn’t be more pleased with my systems. I concluded my "official" business of buying, installing, and paying for my systems over 6 months ago. Yet I receive the attention of a “potential” customer, not one who has already purchased my equipment. My two systems are state of the art and have performed perfectly since the install. But questions come up with any new system so when I call Andy Lewis I speak with Tyler and he patiently answers all of my questions politely and professionally. Tyler then “reminds” me to feel comfortable to call back at any time. He has repeatedly told me a satisfied customer is Andy Lewis’s top priority. And his actions prove that to be true.

    Andy Lewis is doing things right. I cannot state it with more conviction that I extremely pleased with what Andy Lewis has provided to me. I would not hesitate using this company again if the need ever arises. Of course I highly recommend them to all.”

    — David Carlisle