Office Assistant
Dawn New

Dawn New has been working within the HVAC industry as a dispatcher for about 6 years however she was already familiar with the industry due to her husband being involved in HVAC for over 12 years. Dawn says “I truly love working in the industry because you learn something new every single day”

As one of our Customer Care Representatives, Dawn’s main emphasis is our customers. She works with the other service team members to ensure our customers concerns are addressed while providing outstanding customer service to each customer.

Dawn works with our preventative maintenance customers to ensure the longevity of their systems. Working closely with the marketing team she sends reminders about cleanings and renewals to current maintenance customers as well as important maintenance information to new customers.

Away from work, Dawn enjoys spending weekends at the lake and time with her family, especially her young grandson.

Contact Us

If you have any heating or cooling needs that need to be addressed, we invite you to contact our team today.

You can give us a call, fill out our contact form, or chat live with us. We won’t try to sell you anything you don’t need. Instead, we’ll listen to you and lay out the best solutions available. Start the conversation by contacting Andy Lewis, Charlotte’s premier heating and cooling company, today.

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  • “Great people, great price, they honor their warranty. I was completely satisfied with all the work they did (new gas heater & HVAC split system, some ductwork) the first time. I had some concerns a year later about how the compressor was doing and they were great about taking a look at it. I wouldn't use anyone else.”

    — Doug Saul